pj365 Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") is issued by pj365 ("pj365," "we," "our," "us") and applies to all personal data collected through the pj365 online casino and sports betting platform, accessible at pj365.bet, together with any related mobile applications, customer support channels, and promotional communications (collectively, the "Platform").

This Policy is intended for all registered and prospective players of pj365 located in the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the country. By registering an account on pj365 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, all of which together form the complete agreement governing your relationship with pj365.

Data Controller Information

For the purposes of the Data Privacy Act of 2012 and applicable data protection law, pj365 acts as the Data Controller in respect of all personal data collected from users of the Platform. As Data Controller, pj365 determines the purposes for which personal data is processed and the means by which such processing is carried out.

pj365 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection legislation. You may contact the pj365 DPO for any privacy-related concerns, requests, or complaints at:

• Email: [email protected] (mark your message "Attention: Data Protection Officer")
• Live Chat: Available 24/7 on the pj365.bet Platform

pj365 will acknowledge receipt of data subject requests within five (5) business days and will respond substantively within thirty (30) calendar days, as required under Philippine law.

Personal Data We Collect

pj365 collects the following categories of personal data from players and prospective players:

• Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identification documents (Philippine passport, PhilSys National ID, UMID, driver's license, or equivalent).
• Contact Data: Registered email address, mobile phone number, and residential address within the Philippines.
• Financial Data: Payment account details (GCash number, PayMaya account, BPI, BDO, or Metrobank account details), deposit and withdrawal transaction records, and balances denominated in Philippine Peso (PHP / ₱).
• Gaming Activity Data: Records of all games played on the pj365 platform, amounts wagered, wins and losses, session timestamps, bonus usage, and responsible gaming tool settings.
• Technical Data: IP address, device identifiers, browser type and version, operating system, referring URLs, pages visited on pj365, and session duration information.
• Communications Data: Records of all communications between you and pj365, including live chat transcripts, support emails, and any documents you submit as part of verification processes.
• Marketing and Preference Data: Your preferences for receiving promotional communications, opted-in bonus offers, and game category preferences where you have provided consent.

How We Collect Your Data

pj365 collects personal data through the following means:

• Direct Collection: Information you provide when registering your pj365 account, completing identity verification (KYC), making deposits or withdrawal requests, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the pj365 Platform, including through cookies, web beacons, log files, and similar tracking technologies embedded in our website and applications.
• Third-Party Sources: Identity verification data from third-party KYC service providers, fraud-screening data from our payment processors (including GCash, PayMaya, and Philippine banking partners), and publicly available information where relevant for AML compliance.
• Regulatory Sources: In certain circumstances, pj365 may receive data about players from Philippine gaming regulatory authorities or law enforcement agencies in connection with compliance or investigative matters.

How We Use Your Personal Data

pj365 uses your personal data strictly for the following purposes:

• To create, administer, and maintain your pj365 player account.
• To verify your identity, age (21+ requirement), and eligibility to use the Platform in accordance with PAGCOR regulations.
• To process deposits and withdrawals in Philippine Peso (₱) through your chosen payment method.
• To deliver the gaming services, including slots, live casino, bingo, fishing games, and sports betting markets available on pj365.
• To provide customer support and respond to your queries, complaints, and requests.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities in compliance with Philippine Anti-Money Laundering Act (AMLA) requirements.
• To administer responsible gaming tools including deposit limits, loss limits, session timers, and self-exclusion, supporting your right to play safely on pj365.
• To comply with legal and regulatory obligations imposed on pj365 by PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine authorities.
• To send you transactional communications including deposit confirmations, withdrawal notifications, and security alerts.
• To send you promotional and marketing communications about pj365 bonuses and offers, where you have given your consent, and to honour any opt-out requests promptly.
• To improve the pj365 Platform through analytics, A/B testing, and product development activities conducted on anonymised or aggregated data wherever possible.

Legal Bases for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules, pj365 relies on the following legal bases to process your personal data:

• Contractual Necessity: Processing required to fulfil our obligations under your pj365 account agreement, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable Philippine law, including KYC obligations, AML reporting duties, PAGCOR regulatory requirements, and NPC compliance.
• Legitimate Interest: Processing carried out for pj365's legitimate business interests — such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing for purposes that require your specific, informed, and voluntary consent, primarily marketing communications and certain optional personalisation features. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

Cookies and Tracking Technologies

pj365 uses cookies and similar tracking technologies on its Platform for the following purposes:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including maintaining your pj365 login session, storing your game preferences, and enabling secure payment flows. These cannot be disabled.
• Performance Cookies: Used to collect anonymised information about how players use the pj365 Platform, such as which pages are visited most frequently, to help us improve performance and usability.
• Functional Cookies: Used to remember your preferences and personalise your experience on pj365, such as your language settings and responsible gaming limits.
• Analytics Cookies: Used to analyse aggregate platform usage data to support product development decisions. Where possible, analytics data is processed in anonymised or pseudonymised form.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pj365 Platform. Strictly necessary cookies cannot be disabled without impairing core platform features including your pj365 login.

Sharing and Disclosure of Your Data

pj365 shares your personal data only with the following categories of recipients, and only to the extent necessary for the specified purposes:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other licensed payment service providers engaged to facilitate deposits and withdrawals in Philippine Peso.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify player identity and age (21+ compliance) as required under Philippine gaming and AML regulations.
• Licensed Game Providers: Software providers whose games are hosted on the pj365 Platform. These providers receive only the minimum data necessary to deliver game services.
• Regulatory and Law Enforcement Authorities: Philippine government authorities including PAGCOR, the Anti-Money Laundering Council, the National Privacy Commission, and law enforcement agencies, where disclosure is required by law or a valid legal order.
• Professional Advisers: Lawyers, auditors, and compliance consultants engaged by pj365, who are bound by professional confidentiality obligations.
• Business Successors: In the event of a merger, acquisition, or transfer of all or part of the pj365 business, your data may be transferred to the acquiring entity, subject to equivalent data protection standards.

All third parties with whom pj365 shares personal data are required to handle it in a manner consistent with applicable Philippine data protection law and are contractually bound to use it only for the specific purposes for which it was shared.

International Data Transfers

Some of pj365's third-party service providers operate outside the Philippines. Where personal data is transferred to entities in other countries, pj365 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to recipients located in countries recognised by the National Privacy Commission as providing adequate levels of data protection.

pj365 will not transfer your personal data to any country or territory that does not provide an adequate level of protection for personal data without first obtaining your explicit consent or ensuring contractual safeguards are in place.

Data Retention

pj365 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law, whichever is longer. Our standard retention periods are as follows:

• Active Account Data: Retained for the duration of your pj365 account and for a minimum of five (5) years following account closure, in compliance with AMLA and PAGCOR record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and its implementing regulations.
• Identity Verification Documents: Retained for a minimum of five (5) years after account closure or the last transaction date, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, or longer if the matter is subject to an ongoing dispute, investigation, or regulatory inquiry.
• Marketing Preference Records: Retained for as long as you hold a pj365 account, and for one (1) year following account closure or withdrawal of consent, to maintain records of your consent status.

Once retention periods expire, pj365 securely destroys or anonymises personal data in accordance with industry-standard data disposal practices.

Data Security

pj365 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pj365 Platform.
• Encrypted storage of sensitive data, including hashed and salted password storage — pj365 staff cannot view your pj365 login password.
• Role-based access controls limiting data access to authorised personnel with a legitimate need.
• Regular penetration testing, vulnerability assessments, and third-party security audits of the pj365 Platform.
• Comprehensive incident response procedures, including data breach notification protocols consistent with NPC requirements.
• Physical and environmental security controls for data centre facilities hosting pj365 systems.

While pj365 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your pj365 login, enable any available two-factor authentication, and contact support immediately if you suspect any unauthorised access to your account.

Your Data Protection Rights

Under the Data Privacy Act of 2012 (RA 10173), every pj365 player has the following rights in relation to their personal data:

• Right to be Informed: The right to be notified of the personal data that pj365 processes about you and the purposes and legal bases for that processing — which this Privacy Policy fulfils.
• Right of Access: The right to obtain a copy of the personal data pj365 holds about you, together with information on how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data that pj365 holds about you.
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal data where it is no longer necessary, processed unlawfully, or where you withdraw consent — subject to pj365's legal retention obligations.
• Right to Object: The right to object to pj365 processing your personal data for direct marketing, profiling, or other processing based on legitimate interest.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Damages: The right to claim compensation for any damage suffered as a result of inaccurate, incomplete, outdated, false, or unlawfully obtained personal data.
• Right to Complain: The right to lodge a complaint with the National Privacy Commission if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond within thirty (30) calendar days. We may request proof of identity before processing your request to ensure we are responding to the correct individual.

Children and Minors

The pj365 Platform is strictly intended for individuals aged 21 years and above. pj365 does not knowingly collect personal data from individuals under the age of 21. If pj365 becomes aware that personal data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered on the pj365 Platform or provided personal data to pj365 without your consent, please contact our support team immediately at [email protected]. pj365 takes underage access extremely seriously and will act swiftly to remedy any such situation.

Changes to This Privacy Policy

pj365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or improvements to our Platform. When material changes are made, pj365 will notify registered players by prominently posting a notice on the pj365 Platform and, where appropriate, by sending an email to your registered address.

The updated Privacy Policy will take effect on the date specified in the update notice. Your continued use of the pj365 Platform after the effective date constitutes your acceptance of the revised Policy. If you do not agree to the updated terms, you should discontinue use of the Platform and request account closure.

The effective date and last updated date displayed at the top of this Policy will always reflect the current version. We recommend reviewing this Policy periodically to stay informed of how pj365 handles your personal data.

Contact Our Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the way pj365 handles your personal data, please reach out to us through the following official channels:

• Email: [email protected] — please include "Data Protection Officer" in the subject line for privacy-related enquiries.
• Live Chat: Available 24/7 on the pj365.bet Platform — our fastest response channel for urgent privacy concerns.

pj365 is committed to resolving all data privacy concerns fairly and transparently. If you are not satisfied with our response, you retain the right to escalate your complaint to the National Privacy Commission of the Philippines .