Safe Play Commitment

Responsible Gaming
at pj365 —
Play Smart, Play Safe

pj365 is proud to be one of the Philippines' most trusted online gaming platforms — and that trust comes with a serious commitment to player well-being. Whether you're in Manila, Cebu, Davao, or anywhere in the Philippines, we want every gaming session to be fun, controlled, and within your means. This page outlines every responsible gaming tool, resource, and policy that pj365 provides for Filipino players.

21+ Only Self-Exclusion Available Session Timers Deposit Limits PAGCOR Regulated
Our Core Commitments

How pj365 Puts Players First

Responsible gaming isn't just a checkbox for pj365 — it's a core part of how we operate. Here are the six pillars of our commitment to every Filipino player on the platform.

Age Verification (21+)

pj365 strictly enforces the Philippine 21+ gambling age requirement. Every account undergoes KYC identity verification before any deposits or real-money gaming is allowed. No exceptions, ever.

Deposit & Loss Limits

Players can set daily, weekly, or monthly deposit and loss limits directly from their pj365 account dashboard. Once set, limits can only be reduced immediately — increases require a mandatory cooling-off period.

Session Time Reminders

pj365 automatically sends session duration reminders so you always know how long you've been playing. You can configure custom time alerts in your account settings to keep your sessions healthy and intentional.

Temporary Cool-Off

Need a short break? pj365 lets you pause your account for 24 hours, 7 days, or 30 days. During a cool-off period, you cannot log in or deposit, giving you the space to reset and reflect.

Self-Exclusion Program

If you need a longer break, pj365 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion immediately locks your account and suspends all marketing communications.

24/7 Support Access

Our trained responsible gaming support team is available 24/7 via live chat. Whether you need help setting limits, activating self-exclusion, or just want to talk through your concerns, pj365 is here for you.

21+

Strictly For Players Aged 21 and Above

Under Philippine law — specifically the regulations enforced by PAGCOR (Philippine Amusement and Gaming Corporation) — all casino-style gambling, online betting, and gaming activities are restricted to individuals aged 21 years and above. This is not just a pj365 policy; it is a legal requirement under Philippine gaming regulations.

pj365 enforces this age restriction through mandatory KYC document verification for all registered accounts. Players found to be under 21 will have their accounts permanently closed and any winnings forfeited. If you suspect a minor is using the pj365 platform, please contact our support team immediately at [email protected].

Player Protection Tools

Your Control Panel for Safe Play

pj365 gives every Filipino player a full suite of responsible gaming tools that can be activated anytime from your account settings — no waiting, no lengthy processes.

Limit Setting
Daily Deposit Limit

Cap how much Philippine Peso (₱) you can deposit into your pj365 account in a single day. A sensible daily limit is one of the most effective tools for keeping your gaming budget in check.

Limit Setting
Weekly Deposit Limit

Set a maximum total deposit amount per calendar week. If you reach your weekly limit, pj365 will automatically block further deposits until the new week begins, helping you pace your play.

Limit Setting
Monthly Deposit Limit

The broadest budgeting tool available — set a monthly ceiling on your deposits. Many pj365 players in Metro Manila and Cebu find monthly limits the most effective way to enjoy gaming as planned entertainment.

Loss Protection
Loss Limit

Set a maximum amount you are willing to lose per day, week, or month. When your net losses hit this threshold, pj365 will prevent further bets for the remainder of that period — protecting you from chasing losses.

Time Management
Session Time Limit

Define the maximum duration of a single gaming session. Once your time limit is reached, pj365 will display a reminder and, if you choose, automatically log you out to prevent unplanned extended play.

Time Management
Reality Check Alerts

Enable periodic pop-up reminders during gameplay that show you exactly how long you have been playing and your net win/loss for the session — keeping you grounded in reality while enjoying pj365 games.

Account Control
Cool-Off Period

Request a temporary account pause of 24 hours, 48 hours, 7 days, or 30 days. Your pj365 account is immediately inaccessible during a cool-off — you cannot log in, deposit, or place bets until the period expires.

Self-Exclusion
Self-Exclusion

Activate a formal self-exclusion for 6 months, 1 year, 3 years, or permanently. Your account is locked immediately, all bonuses are forfeited, and all marketing from pj365 stops. Contact support to initiate.

Transparency
Account History Access

View your full transaction history, bet records, wins, losses, and session logs at any time from your pj365 account. Full transparency helps you make informed decisions about your gaming habits.

How to Activate These Tools: Log in to your pj365 account, navigate to Account Settings → Responsible Gaming, and select the tool you wish to activate. All tools take effect immediately. If you need assistance, our 24/7 live chat support team is ready to help you set up any limit or exclusion at no cost.
Know the Signs

Warning Signs of Problem Gambling

Gambling should always be a form of entertainment — never a way to earn income or escape problems. Recognising the early warning signs of problem gambling is the first step to getting back in control. If any of the following sound familiar, pj365 urges you to use our responsible gaming tools or reach out for support.

  • You spend more time or money on gambling than you originally intended, regularly exceeding your own limits.
  • You feel restless, irritable, or anxious when you try to cut down or stop playing.
  • You "chase" losses — continuing to bet in an attempt to win back money you have already lost.
  • Gambling is affecting your relationships, work, or responsibilities at home or in the office.
  • You hide your gambling activity from family members, friends, or colleagues.
  • You borrow money, sell possessions, or use money intended for bills or savings to fund your gambling.
  • Gambling has become a way to cope with stress, depression, loneliness, or other personal problems.
  • You have tried multiple times to stop or cut back on gambling but have been unable to do so.
If you recognise these signs: Please activate our self-exclusion tool immediately or contact the pj365 responsible gaming team at [email protected]. You can also reach out to one of the support organisations listed on this page.

Quick Self-Assessment

Answer these questions honestly to assess your current relationship with gambling. This is not a clinical tool — it is a starting point for self-reflection.

1
Have you ever felt the need to bet more and more money to feel the same level of excitement from gambling?
2
Have you ever lied to people important to you about how much you gamble or how much money you have spent?
3
Have you ever missed work, school, or family obligations because of time spent gambling on pj365 or elsewhere?
4
Have you ever felt depressed, guilty, or ashamed after a gambling session, especially after losing a significant amount?
5
Have you ever borrowed money or sold personal items to finance your gambling or to pay gambling debts?
6
Do you find yourself thinking about gambling frequently during the day, even when you're at work or with family?
7
After losing money, do you feel an urgent need to return and win it back as soon as possible?
8
Have you ever considered or attempted to stop gambling, but felt unable to despite genuinely wanting to?
If you answered "yes" to two or more of these questions, we encourage you to contact our responsible gaming support team or one of the external organisations listed below. Reaching out early makes a real difference.
Self-Exclusion

How Self-Exclusion Works on pj365

Self-exclusion is the most powerful responsible gaming tool available on pj365. Here is exactly what happens when you activate it — and how to get started.

Contact pj365 Responsible Gaming Support

Reach our team via live chat on pj365.bet or email [email protected] with the subject "Self-Exclusion Request." Our trained team responds within minutes, 24/7, from Manila to Mindanao.

Choose Your Exclusion Duration

Select from 6 months, 1 year, 3 years, or permanent exclusion. All options are effective immediately upon request. There is no waiting period — your account is locked the moment your request is confirmed.

Immediate Account Lock

Your pj365 account is locked instantly. You will not be able to log in, deposit, place bets, or access gaming features. Any active bonus balances will be suspended for the duration of your exclusion period.

All Marketing Communications Stop

pj365 immediately removes you from all promotional emails, SMS campaigns, and push notifications. You will not receive any gambling-related marketing from pj365 during your self-exclusion period.

Cooling-Off Before Reinstatement

When a time-limited exclusion expires, pj365 requires a mandatory cooling-off review before your account can be reinstated. This gives you a final chance to confirm you are ready to return to safe, controlled play.

PAGCOR National Self-Exclusion: pj365 also supports the PAGCOR-administered national self-exclusion program, which allows Filipino players to exclude themselves from all PAGCOR-licensed gaming operators simultaneously. Contact PAGCOR directly through their official channels to apply for national self-exclusion in addition to your pj365-specific exclusion.
External Support

Where to Get Help in the Philippines

If you or someone you know needs professional support for problem gambling, these Philippine organisations and resources are here to help — all services are confidential.

Regulator
PAGCOR

The Philippine Amusement and Gaming Corporation is the primary gaming regulator in the Philippines. PAGCOR administers the national responsible gaming framework and provides a national self-exclusion registry for all Filipino players.

Mental Health
NCMH Crisis Hotline

The National Center for Mental Health (NCMH) operates a 24/7 mental health crisis hotline accessible to all Filipinos. If gambling-related stress is affecting your mental health, reach out to NCMH's trained counsellors.

Social Services
DSWD

The Department of Social Welfare and Development (DSWD) provides social protection services including counselling referrals and financial assistance for Filipinos experiencing crisis situations related to problem gambling.

Peer Support
Gamblers Anonymous Philippines

Gamblers Anonymous (GA) operates support groups across Metro Manila, Cebu, and other Philippine cities. GA meetings provide a confidential, peer-led environment for Filipinos dealing with compulsive gambling behaviour.

Counselling
Philippine Mental Health Association

The Philippine Mental Health Association (PMHA) connects individuals with licensed mental health professionals and counsellors throughout the Philippines who are trained to address addiction and problem gambling issues.

pj365 Support
pj365 Responsible Gaming Team

Our in-house responsible gaming team is available 24/7 via live chat on pj365.bet. Whether you want to set a limit, start a cool-off, activate self-exclusion, or simply talk to someone, we are always here for you.

pj365 Pledge

The pj365 Responsible Gaming Pledge

pj365 makes the following binding commitments to every Filipino player on our platform. These are not aspirational goals — they are standards we hold ourselves to every day.

We Will Never Market to Vulnerable Players

pj365 does not send promotional communications to players who have activated responsible gaming limits, are in a cool-off period, or have self-excluded. Our marketing systems are built to respect these flags automatically.

We Will Never Target Minors

pj365's advertising and marketing activities never intentionally target individuals under the age of 21. All digital marketing campaigns are configured with age-gating controls consistent with PAGCOR guidelines.

We Will Always Provide Transparent Odds and RTPs

pj365 publishes Return to Player (RTP) percentages for all certified games on the platform. We believe every Filipino player deserves to make informed decisions about which games they choose to play.

We Will Process Self-Exclusion Requests Immediately

No player asking for self-exclusion will be subjected to delays, persuasive retention tactics, or bonus offers. pj365 treats every self-exclusion request as the highest priority and processes it without question.

We Will Continuously Train Our Support Team

Every pj365 customer support agent receives dedicated training in responsible gaming principles, problem gambling identification, and empathetic communication so they can provide meaningful help to any Filipino player who reaches out.

We Will Cooperate With PAGCOR Oversight

pj365 fully cooperates with PAGCOR's responsible gaming audits, reporting requirements, and regulatory directives. We view regulatory oversight not as a burden but as an essential safeguard for every Filipino player on our platform.

Play Responsibly on pj365

Enjoy 1,200+ Games — Safely and Within Your Means

pj365 is built for Filipino players who love great games and want to stay in control. Explore our full casino and sports betting experience knowing that industry-leading responsible gaming tools are always just one click away. For players aged 21 and above only.

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